As soon as your Tesla stops working, call Tesla to see if they can help you fix it. Tesla may be able to provide you with remote troubleshooting guidance or send a specialist to your location to diagnose and resolve the issue, depending on the severity of the problem. The specialist can usually fix the problem right there and then.
If Tesla’s diagnostics and troubleshooting fail to resolve the problem, the company will arrange for a tow to the nearest service centre. Before bringing your Tesla in for servicing, make sure to call Tesla to identify the closest service centre and to make sure they can handle the issue, as service hours and capabilities can vary by location.
When you bring your Tesla in for service, the technicians will evaluate it and give you an estimate of the expenses associated with the necessary repairs. Tesla will pay for the service if it falls under the terms of the warranty. You will have to pay for the service out of pocket if it is not covered. While your Tesla is being repaired, Tesla may supply you with a replacement car, depending on the nature of the problem.
If the problem is not covered by the manufacturer’s warranty, you may have to pay for towing in addition to the cost of repairs. Make sure you know the exact price of having your Tesla towed before calling a tow truck.
The best course of action if your Tesla suddenly stops working is to get in touch with Tesla itself for help. If you’re having difficulties with your Tesla, contact the company for remote troubleshooting guidance or, if necessary, an on-site visit from a technician. Towing costs and repair costs may fall on your shoulders if the damage is not covered by warranty. Contacting Tesla in advance to confirm the closest service centre and to ensure they can solve the issue is highly recommended.